Privacy policy
Privacy Policy
Terms of use of the site
Actuality: 26.06.2021
Please read this document carefully. It contains the Privacy Policy of the Users of the Site ("Policy") and is an integral part of the Terms of Use of the Site. If you do not agree with the Policy, you may not use the Site.
Volantis Bulgaria as a Real Estate Broker, engaged in commercial activities, namely mediation in real estate transactions, requires, stores and processes personal data of Clients wishing to use Services from Volantis Bulgaria and users of the site (Users / Entities data) for the purposes of servicing them.
In case you do not wish to provide your personal data, you disagree with our Policy, which means that you cannot use the Services of Volantis Bulgaria.
In order to provide the Services on the site, VOLANTIS BULGARIA EOOD with address of management: 53 Bulgaria Blvd., 3rd floor, mag. 27, Sofia, PC 1404, UIC 206563452, (Volantis Bulgaria) stores and processes data of physical ("Data Subjects"), as well as the results of this processing, in accordance with this Policy.
1. Persons for whom Volantis Bulgaria stores and processes data
1.1. In connection with the provided Services, Volantis Bulgaria processes information regarding the following Data Subjects:
a / Users - users of the Site;
b / Users - made inquiries (by calling or using any of the contact forms on the site);
c / Users who have sent correspondence to Volantis Bulgaria;
d / Clients wishing to use Services from Volantis Bulgaria.
2. Information provided to us by you as a User
2.1. You can use the Services provided through the Site, using the contact forms with Volantis Bulgaria, where we clearly indicate the mandatory fields for providing personal data, without which it is impossible to provide our Services - these are name, phone number, email address.
2.2. Volantis Bulgaria stores and processes information about personal data received through the contact forms on the Site, through phone calls or by sending correspondence by e-mail.
2.4. Volantis Bulgaria stores and processes the information about the email address of the User, received through the subscription form on the Site, where the User (Data Subject) has the opportunity to subscribe to receive email notifications (Notification) for new or updated ads. ), according to selected search criteria.
The user can unsubscribe by pressing the unsubscribe button, which is available in each received e-mail, by calling 0882 100111 every working day from 09 to 18 hours or using the main contact form on the site.
2.5. The site can allow the User to save selected ads (offers for offers and requests for real estate search), which is easy to view at a later time from the page "Notebook". The notebook is personal for the User. In it you can add or delete added ads at any time.
In connection with this functionality of the Site, Volantis Bulgaria stores information about the so-called Cookie or "cookies".
2.6. The site saves information about previous searches of the User, as well as about already viewed ads. In these cases, Volantis Bulgaria uses cookies to show you quick links to repeat searches and offers that have already been made.
You can read more about cookies below in "Information about logs, cookies and internet beacons".
3. Purposes for which we process personal data
3.1. Volantis Bulgaria collects, uses and processes the information described above for the purpose of:
a / providing the information requested by the User for real estate and related information services,
b / concluding contracts for intermediary services, namely:
Contract for mediation to sell real estate
Real estate brokerage contract
Real estate brokerage contract
Real estate brokerage agreement
c / conducting inspections of real estate and providing information about real estate, the formation of as follows:
Order - Protocol for inspection of real estate
Protocol for providing information
d / for acceptance and processing of received offers, signals, complaints, requests and other correspondence;
e / for fulfillment of legal obligations related to requirements for storage or provision of information in connection with an order by competent state or judicial bodies.
4. The information we process and store
4.1. On the occasion of carrying out its main activity, Volantis Bulgaria collects and processes information related to the demand and supply of real estate, and for these purposes the agents and administrators of Volantis Bulgaria enter in the corporate databasedata information submitted by Users as follows:
a / when searching for a property: name, telephone, e-mail, budget (approximate price of the transaction), characteristics of the searched property;
b / when offering a property: name, telephone, e-mail of the owner, address of the property, sale price or monthly rent, main characteristics of the property, according to the corporate requirements for entering specific information in the database;
c / when concluding Mediation Contracts: name, telephone, e-mail, permanent address, ID card number, PIN;
d / for conducting inspections of real estate and providing information about real estate: name, telephone, e-mail, permanent address, ID card number, PIN;
e / for documenting contractual relations (by concluding Preliminary contracts for purchase and sale of real estate under Art. 19 of the CPA, Lease Agreements, Guarantee Agreements, Deposit Agreements, Agreements, various types of Annexes and other commercial documents activity of Volantis Bulgaria): name, telephone, e-mail, permanent address, ID number, PIN;
f / when considering job applications: names of the candidates, telephone, e-mail for contact, biographical data;
g / for the purposes of personnel and accounting activity: name, telephone, e-mail, permanent address, ID card number, PIN;
4.2. Volantis Bulgaria does not collect and does not store sensitive personal data from the special category within the meaning of Art. 5 of the Personal Data Protection Act, namely those which:
a / reveal racial or ethnic origin;
b / disclose political, religious or philosophical beliefs, membership in political parties or organizations, associations with religious, philosophical, political or trade union goals;
c / relate to health, sexual life or the human genome.
5. Security
5.1. Volantis Bulgaria works to protect the confidentiality and security of the information it receives in the course of its activities. Access to this information is limited and there are policies and procedures designed to protect information from loss, misuse and unauthorized disclosure.
6. Use of the collected information
6.1. Volantis Bulgaria uses the provided information only on the occasion of carrying out its activity and for the purpose of carrying out the real estate transactions desired by the consumers and the clients and carrying out its activity.
7. Terms for storage of information and personal data
7.1. Registration data (such as name, surname, e-mail address) and IP address - are stored without a specified period, until they are deleted by you
7.2. Subscriptions for receiving ads with selected criteria - for the period for which the subscription is active until its termination. The subscription can be terminated at any time.
7.3. Quick searches and last viewed offers - until you delete them
7.4. Cookies - until they are deleted by you or within 6 months of the last use of the Site
7.5. System logs (can contain information such as: date and time, IP address, URL, information about the browser version and device) - for up to 1 year.
7.6. Copies of the database (Backup) - up to 30 days.
7.7. Correspondence, complaints and signals, requests, incl. by e-mail - for up to 5 years.
7.8. Records of incoming phone calls through the contact center of Volantis Bulgaria - up to 3 months.
7.9. Curricula vitae and related documents of candidates for work in Volantis Bulgaria - up to 6 months from their submission;
7.10. Activity contracts, including Mediation Contracts - up to 5 years.
7.11. The specified terms can be changed, according to the requirements of the current legislation.
7.12. When resolving disputes and conducting court cases, it is possible to keep data for longer than the specified terms - until the final conclusion of the dispute and court proceedings.
8. Mode of providing information
8.1. Volantis Bulgaria does not provide on any occasion to third parties information representing personal data of users, except with their explicit consent and in the case provided by law.
8.2. In order to carry out the desired real estate transactions by the Users who have submitted offers for real estate, Volantis Bulgaria has the right to provide third parties with a descriptive description of these properties, prepared according to the rules of corporate practice of Volantis Bulgaria and published in public. part of the Site.
9. Your rights regarding the personal data you have provided to Volantis Bulgaria
9.1. Users have the legal right to request details of the personal information we hold about them. Volantis Bulgaria gives you the opportunity to keep your personal information accurate and up to date. At any time you may want Volantis Bulgaria to correct, delete or limit the processing of your personal data. You may want to receive confirmation whether your personal data is processed by Volantis Bulgaria, as well as to have access to correct your personal data, to exercise your right to data portability or to withdraw your consent tostorage and processing of your personal data.
9.2. In the above cases, you must submit a request through the main contact form on the Site.
9.3. When deleting personal data provided in connection with offers and offers for real estate searches processed by Volantis Bulgaria, the number of the respective offer / request and its content, as well as information about the date of deletion of personal data will remain in our database. Your data.
9.4. Upon receipt of a request for deletion of personal data or an objection to their storage and processing by Volantis Bulgaria, we will consider your request and, if justified, we will comply with it. If we believe that there are compelling legal grounds for the storage and processing of your personal data or that these actions are necessary to protect our rights, we will inform you. Our silence means that your personal data has been deleted.
10. Information about logs, cookies and internet beacons
10.1. The site collects standard information about Internet logs, including your IP address, browser type and language, access time and reference website addresses. To ensure that the Site is well maintained and to ensure better navigation, we or our service providers may use cookies (small text files stored in the user's browser) or Internet beacons ( web beacons) (electronic images that allow the Website to count visitors to a particular page and access certain cookies) to collect aggregated data.
10.2. We do not collect and store individual (non-aggregating) cookies.
More detailed information about cookies and their functionality can be found HERE.
10.3. Whenever you use the Site, information (information about the language, country and pages previously visited) may be collected using cookies or other technologies. The use of the collected cookies is very limited and is related to technical purposes (the functionality of the Site). Cookies are stored for up to 5 years in accordance with international NAI standards.
10.4. The information collected with cookies cannot be linked to a specific person. By using this Site, you agree to the use of cookies.
10.5. You can use your browser settings to delete and / or disable the receipt of cookies from a specific or all sites. You can learn more about this HERE.
11. Social media and platforms
11.1. You may wish to participate in various blogs, forums and other social media platforms offered by Volantis Bulgaria or provided to you. All personal data or other information you share on Social Media Platforms may be read, collected and used by other users of the Social Media Platforms over which we have only partial or no control. Therefore, we are not responsible for the use, misuse or misappropriation by other users of any personal data or other information that you share on Social Media Platforms.
11.2. The link to the third party website should not be construed as a confirmation by Volantis Bulgaria of the level of personal data protection in the third party platform. Volantis Bulgaria makes no representations or warranties regarding the manner in which user data is stored or used on third-party servers. We encourage you to review the privacy statements of each third-party site linked to our site to determine how they use your personal information.
12. Protection of the personal inviolability of children
12.1. This website is not intended for children. We understand the importance of protecting information for children, especially in the online environment, and we have no policy of intentionally collecting or maintaining information about persons under the age of 18.
13. Continuity of actions related to confidentiality and protection of personal data
13.1. Volantis Bulgaria undertakes to observe and apply the measures for confidentiality and protection of the information continuously, as part of its activity.
13.2. If necessary, Volantis Bulgaria may change the Rules for Personal Data Protection. If changes are made to this statement, please note that it may take up to 30 days before new privacy practices are introduced. In this sense, all changes in the conditions for confidentiality and protection of personal data will be reflected in this document. Check this page periodically if you want to monitor changes.
14. Personal Data Protection Officer
Questions and requests in connection with your rights to protection of your personal data, you can address to the Data Protection Officer at: 53 Bulgaria Blvd., 3rd floor, mag. 27, Sofia, 1404, Email:
Update cookies preferences